Refund policy
RETURN AND REFUND POLICY
Last Updated: September 5, 2026
At LymphDrops, we want you to feel confident ordering from us. Eligible purchases made directly through lymphdrops.com are covered by our 99-Day Empty Bottle Guarantee, subject to the terms below.
1. 99-DAY EMPTY BOTTLE GUARANTEE
If you are not satisfied with an eligible LymphDrops purchase, contact us within 99 days of the confirmed delivery date to request a refund.
Opened, used, and empty bottles may qualify. You do not need to finish the product before contacting us. The guarantee applies only to purchases made directly through lymphdrops.com and is limited to one refund request per eligible order.
2. HOW TO REQUEST A RETURN OR REFUND
Email support@lymphdrops.com and include:
• Your full name
• Your order number
• The email address used at checkout
• A brief explanation of your request
• Photos when the item arrived damaged, defective, or incorrect
Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
3. RETURN ELIGIBILITY AND INSTRUCTIONS
After reviewing your request, we will confirm whether a return is required and provide the return instructions and address. Unless the item was damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility.
If a return is requested, please send back any remaining product, bottles, and packaging that are reasonably available. Empty bottles remain eligible under the 99-Day Empty Bottle Guarantee.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at support@lymphdrops.com with your order number and clear photos. Once verified, we may offer a replacement or refund at no additional cost.
5. BUY 1 GET 1 FREE AND PROMOTIONAL BUNDLES
Our Buy 1 Get 1 Free offer and other promotional bundles are treated as a single purchase. Free items have no separate cash value. Any approved refund is based on the amount actually paid for the eligible order, not the stated value of the free item. If a return is required, we may ask for all remaining items included in the bundle.
6. NON-RETURNABLE ITEMS
Gift cards, items not purchased from lymphdrops.com, and products obtained through unauthorized resellers are not eligible. Products covered by the 99-Day Empty Bottle Guarantee are not excluded solely because they have been opened, used, or emptied.
7. LOST PACKAGES
If tracking shows no delivery and the shipment appears lost, contact us so we can review the carrier information and help with the next appropriate step. If tracking shows delivered, we may ask you to check with household members, neighbors, the carrier, or the delivery location before further review.
8. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address may require an additional shipping charge to resend. Original shipping charges, when applicable, are non-refundable.
9. ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or shipped.
10. REFUNDS
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider. Original shipping charges and optional expedited-shipping fees are non-refundable unless required by law or the refund results from our error.
11. ABUSE OR FRAUD
We may deny requests involving suspected fraud, altered order information, repeated or abusive claims, chargeback misuse, or purchases intended for resale. This does not limit any rights you may have under applicable consumer-protection law.
12. INDIVIDUAL EXPERIENCE
Individual experiences may vary. The 99-Day Empty Bottle Guarantee is a satisfaction guarantee and is not a promise of a specific health or wellness result.
13. YOUR LEGAL RIGHTS
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer-protection law.
14. CONTACT
Questions or refund requests can be sent to:
support@lymphdrops.com